Anonymous

DON'T

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Inferior work - not professional looking

Sloppy-didn't prep areas-paint splattered-a mess left behind

Didn't clean up well

Put toxic materials in my trash instead of carrying away-had to remove it from my garage because of fumes

Despite a visual estimate-additional charges were suddenly added on

Save yourself headaches and having to clean up messy workmanship and take your business elsewhere or simply do it yourself. You probably could do a better job.

Didn't bring all of the hardware needed to do the work. Charges are too high for the work and quality of the finished product. Had to go in and complete the work myself with cleaning areas of paint, compound, etc.

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Cons:
  • Unprofessional
Anonymous

Don't bother

Wish I could rate and review the quality of Andy Oncall's work, but after receiving a flyer advertising their business we called them with work for my condo. They said they would call back to give an estimate but no call back received. We called them again, and again they said they would call back. No call back received. Two follow up calls went unanswered, with no return calls. So after a week of trying to schedule an estimate or just get a return call back, we contacted a more professional handy man service. So Andy....don't advertise with those flyers and waste my time if you don't really want the business. I don't recommend to others; if they can't be professional about returning calls, I can only assume the same lack of professionalism would show in the actual work as well.
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Reason of review:
Poor customer service
1 comment
Guest

Same experience. Flyer in mail.

Their website has option to request estimate. Did that. No response. Called and was told " you could have called us" .

i said why should I have to call you if your site has option for estimate on line?.Told her to take flyers out of mail outs because I wouldn't use them if last so called " handyman" on planet. Go scam somebody else.

Anonymous
map-marker Grandview, Missouri

Taking advantage of the old

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Charged me $200.00 to hang a door chime. I was told I didn't have a good complaint.

I'm 73 years old and didn't feel safe getting up on the ladder, even though I took the old chime down and put it back up and wired it before. This is an easy job, not worth $200.00. He failed to fix my desk...I fixed it later. He and I carried a metal shelf to my garage...took ten seconds.

Very poor service and exploitation of the elderly, with no shame.

I will call the BBB, and file my complaint and hope for reasonable outcome. Phillip King....Olathe, Ks.

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Loss:
$150
Reason of review:
Pricing issue

Preferred solution: Price reduction

1 comment
Guest

i do look at reviews..they are bad..im also in my 70,s..

Anonymous

I will never use Andy on Call again

I had to have them back out for some warranty work (a leaky skylight and re-grouting a shower (3rd time on the shower.) I kept being put off... this went on nearly 8 weeks. Finally, when they sent someone out, the receptionist argued with me (in a very condescending tone) that the shower wasn't under warranty because they didn't do the work. I had to prove to her that they in fact did. I was quoted a price of $356 to replace a (width of a door) piece of wood, and paint the entire frame. I supplied all the material... paint, board, everything... As the handyman completed the task, he informed me that "the office" had told him to paint "just the board he was replacing." I have an open house in 4 days and either have to paint the whole thing myself, or spend even MORE money having someone else doing it. I had used them in the past and they seemed to stand by their work... but it seems to me that as a repeat customer, I was treated awful.
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Reason of review:
Bad quality
Anonymous
map-marker Tulsa, Oklahoma

Andy On Call - Drywall Repair Tulsa, OK

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First it took a week before we received a phone call for anyone to even come out and give us an estimate. The person came to look at the work, told us it would probably be a 3 day job.

They started that same week, which was the week between Christmas and New Year's. It is now January 16, 2017 and the work still isn't done, although they harassed my husband enough that he gave them the check after the third day of work. The worker told us that he'd been doing drywall since he was 9 so we expected the work to be flawless. It is far from flawless.

After numerous texts to the worker asking when someone was going to come and finish, somebody showed up at our house on a Saturday morning. They did some of the work but said they didn't have anything with them to do the final sanding of our bathroom. They also said they could come back that week. A week later, and more texts we finally got a response asking us if someone would be at the house the next day.

At that point we had already decided that we would finish the work ourselves. So basically Jeff Price and his crew got paid for a shoddy job that they left unfinished.

And it was not cheap. I'm not exactly sure what Andy on Call is but judging by the negative reviews I think they need to get their act together.

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Reason of review:
Poor customer service
Anonymous

Andy Oncall Roof Repair Review

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Supposed to replace my chimney pan. Charged for it. Supposed to replace flashing. Supposed to replace wood trim. Charged for all. Leaking caused ceiling collapsed. Turns out work done wasn't. Just patching. Wouldn't come back I have saved they nonreplaced chimney pan, wood trim etc. See you in small claims court Andy On Call
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Reason of review:
Bad quality
Anonymous
map-marker Matthews, North Carolina

DO NOT HIRE

Worst experience ever. Two rooms tiled with expensive tile and two rooms painted. The tile was uneven and started to break free of the grout within a week. The paint job was also very poorly done. After having Gavin and team out several times to resolve the issues, I now have to have both rooms completely re-tiled. A waste of both material and labor. You would be an *** to hire this company. Talked to the owner and was also given a hard time. A partial refund didn't even cover the waste in paint and tile. Completely disappointed and suspicious of all contractors going forward.
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Loss:
$1200
Reason of review:
Bad quality

Preferred solution: Full refund

2 comments
Guest

Stay away, Gavin came to my duplex project, spent 45 minuets going over a dozen items to repair. I asked for cost parts and labor on estimate within 24 hrs and start time.

He said ok. Got a call back two weeks later from a lady.

I had already hired someone who did filled my request and completed the job. Will never use Andy on Call again.

Guest

bad reviews..will not be using them..let them keep treating people bad and they will go out of business

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Anonymous
map-marker Gaffney, South Carolina

Simpsonville SC: Did'nt complete job. Damaged a board and said it was already like that.

Received a ad in the mail then called Andy on called and spoke with Joy. She said they were backed up but I was put on the list and somebody would call me next week. two weeks later I call and remind her and she said since it was a drizzle rain a big job had gotten postponed so they could come out today to give an estimate and perhaps do the job if it stopped raining, which it did. The crew arrived with Daniel the head Sub Contractor claiming to be "Andy". They gave me a big sales pitch about standing behind their work, having a guarantee. To just call them if there was any problem and they would be right out, yada yada......... Their quote was $550 to $650. After 2 minutes of working they called me and said it would be $750 because they discovered something else. I said I would be there in 15 minutes. I got there and okayed the extra $100 and they also said the rubber boots that cover the waste vent on the roof were installed wrong. I knew they leaked twice before so I okayed them another $120 to replace the 3 boots. Then without telling me just told my mother after I left and went to work that it would be another $50 for another board.... While I was at work and left the money with my 81 year old mother to pay them upon completion one of the head workers said they were done and just cleaning up (didn't clean up good) and gave her a bill for $930. She paid them in good faith but didn't go outside to look at the completed work. She just trusted them. After the crew of 5 left she went outside and noticed the overhang had many chipped and broken off pieces leaving gaps going right up to the bathroom floor above. Me and my brother both called to complain. Daniel said it was already like that. And was a smart mouth and rude. I called Joy the General Contractor that sent Daniel's crew out and she keeps putting it back off on Daniel.....I' got nowhere with either one. I will take them Joy to small claims court since she is the one I hired. Not Daniel.
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Reason of review:
Bad quality
Anonymous
map-marker Holloman Air Force Base, New Mexico

Short Review on July&nbs-04:00;19,&nbs-04:00;2016

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Dublin ohio andy on call is the worst. No guarantee on their work failure to respond to complaints. Left my house a mess with a collasped closet ceiling. Worst ever
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Reason of review:
Poor customer service
Anonymous
map-marker Tampa, Florida

Andy Oncall Customer Care Review

Called Andy On Call in Tampa. Scheduled an estimate, nobody showed. Called/left message to ask why, nobody called back. Good news is, I know the kind of service I would have received had the job started.
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Reason of review:
Poor customer service
Anonymous
map-marker Soddy Daisy, Tennessee

Don't waste your time

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We tried to use this service but the process was crazy. First the franchisor will get paid, the franchisee will get paid and the worker will get paid. We understood this but still tried to work with them. We called and two days later a representative called us back. They made an appointment for three days away and showed up one hour late. They were friendly and seemed professional. Took all the measurements and said they would have a price for us the next day. They called back two days later to tell us that they were having problems getting all the prices but would have the estimate completed in four more days. They made a 9 A.M. appointment and said they would not be late. At 10:30 they called and said they had a migraine but would come the next day at 9. At 10 they called and said they were on the way and did get here around 11. When he sat down he said he had worked hard and was ready to give us a bid. They wanted to charge us $2,689 a week, up front and that was for just labor. Then they refused to give us a price for the actual materials and finished price. They said they did not work that way but we would only pay actual costs for materials. I offered to purchase the materials myself and they refused. With that, I said we would need a completed price and they said they understood. Said he would call us back the next day. That was a week ago. Please don't waste your time with these guys. Very unprofessional. We have since heard from another couple that tried to use them and they had a even worse experience.
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Cons:
  • Wasted my time
Reason of review:
Not as described/ advertised

Preferred solution: Fined a job you are qualified for.

Monique Isa
map-marker Raleigh, North Carolina

Getting ready for the market

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Had a checklist of repairs to get our house ready for market. Andy on Call not only gave me an accurate estimate but performed the repairs on schedule as promised.

The best part was the final result was better than the original and matched the original trim and siding perfectly. Attention to detail and suggestions to prevent further problems were additional benefits. Timing was critical and this will help us sell our home quickly and profitably.

Thank you Todd for a job well done! Laurie ,the Manager, coordinated the scheduling and made adjustments as needed to get the job done professiionally

Don R

Raleigh N C

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Pros:
  • Professional service and quality of work
Reason of review:
Good customer service
Anonymous
map-marker Wells Branch, Texas

Andy Oncall Bathroom Remodeling Review

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Hi- thankfully it wasn't my place but i saw the aftermath of what should of been a simple bathroom remodel. What *** hacks. Tradesman my ***. They take no pride and have no skill. Nick was the one who was hired to do project. *** this *** company.
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Reason of review:
Bad quality
Anonymous
map-marker Mount Laurel, New Jersey

Short Review on June&nbs-04:00;21,&nbs-04:00;2016

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This Andy didn't call me back until 15 days later. I had the work done a week ago.Andy missed a $555.00 job
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Reason of review:
Poor customer service
Anonymous
map-marker Hoover, Alabama

Cashed check, did not do work! WAY OVERCHARGED!

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IT HAS BEEN OVER A MONTH, they took my 4 thousand dollar check, CASHED IT IMMEDIATELY ..... and disappeared, called later, 2 young workmen showed up, put a ladder down and left.....I found this out by looking at a board that was slightly rotted. a minor job not worth over 300.00 to fix. getting ready for lawyer to sue, they took advantage of my Alzheimer's husband.... who is 85 yrs. old, found out they had been overcharging through records over the months......I am so angry, I called and ask to send check back since I have power of atty., SENT POWER OF ATTY.. TO THEM, THEY SAID , WOULD RETURN CHECK, THEY DID NOT RETURN CHECK, LADDER STILL SITTING ON GROUND........my husband does not understand money or what he's doing...THEY FOUND THAT OUT AND TOOK ADVANTAGE..
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Loss:
$3900
Reason of review:
Problems with payment